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NoorulTCS Member since 2014 1 post
Tata Consultancy Services
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Remove SLA Permanently from an Assignment

I have a Case-XYZ, which is in WorkList of say, User1 at Assignment level, Assignment123 (Assignment is having SLA123 running)...
Now, another superuser just updated the same Case-XYZ, as removed the existing SLA123.

Still, SLA123 is appearing when User1 opens it.

How to REMOVE SLA from an assignment permanently...

***Updated by moderator: Lochan to update platform capability***

Case Management
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