Question
CAPGEMINI
SE
Last activity: 31 May 2019 10:54 EDT
Remove a Thread
Is there any Java code to remove a thread from clipboard ?
My Webchat thread remains in the clipboard till the session gets closed, but within that time if the operator clicks the chat, he can able to see the history which i don't want.
If can remove the thread, a new case will be created and the history won't show.
***Edited by Moderator: Lochan to update platform capability tags***
Accepted Solution
Pegasystems Inc.
IN
Hi sarath,
U can use the following code to remove thread in Pega
if (!sCurrentThreadName.equals(sThreadName) )
((com.pega.pegarules.priv.context.PegaRequestor)tools.getThread().getRequestor()).removeInactiveThread(sThreadName);
sThreadName is the name of the thread.
CAPGEMINI
SE
Thanks. Now the thread gets removed.
But when i click the chat again, the thread creates and the Interaction details and history are still there.
CAPGEMINI
SE
For a quick fix i have updated the Interaction time out to be 3 mins, Once the it crosses the timeout the session gets removed
Pegasystems Inc.
US
Hi Sarath, why would you want to prevent the agent from seeing the bot history ? Just to let you know, in 8.3 release of Customer Service, the agent chat and Bot conversation will be stored in the same interaction history. It will allow a live agent to come and go seamlessly during chat.