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Jayashree Selvan (JayashreeS)
Credit One Bank
Senior Pega Analyst
Credit One Bank
JayashreeS Member since 2013 5 posts
Credit One Bank
Posted: October 11, 2017
Last activity: October 13, 2017

Report definition called from on-click event on section but not showing proper filter results in Pega 7.2.2!

Hi All,

So I have an application with couple of manager portals. I am displaying OOTB widgets - specifically 'Case LifeCycle Widget' which lists the number of open instances in each stage. Once the manager/user clicks on one of the stages, the report definition being called should display the cases corresponding to that stage alone.

There are two issues with this functionality at present.

- The first report generated based on the stage that I click from the widget is generating the proper report. When I navigate back to dashboard and select another stage from the widget, it just displays the first generated report again irrespective of which stage I pick.

- The whole filtering happens properly only when I refresh my entire browser session every time I am on the dashboard before clicking on any of the stages. It is not ideal for the user to click on browser refresh button everytime if they want to check all the case reports through the widget which is a pain.

Please let me know if there is a way to fix this. All these are existing OOTB on pega 7.2.2. I tried saving a copy of all section / report definition and making changes but it doesn't help.

Thank you in advance!

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