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RajasekharU0829 Member since 2013 98 posts
Techmahindra
Posted: 3 years ago
Last activity: 3 years 1 month ago
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Report Definition is not returning results from Implementation classes

Please find the steps mentioned below to reproduce the issue.

  1. Created report definition in framework work class(XXX-FW-XXXXFW-Work) .
  1. On data access tab of report definition tab , I have checked the option “Report on Descendant class instances and include implementation class only”.

Expected Result: When I ran the report definition , system should return the results by considering the implementation class(XXX-XX-XXXX-Work) as we have checked option “Report on Descendant class instances and Include implementation class only”.

Actual result: But when I ran the report definition ,it’s not showing any results as it is considering the framework class (XXX-FW-XXXXFW-Work).

How to debug the issue..........

Thanks in Advance!

***Updated by moderator: Lochan to update Categories; add SR details***

Pega Customer Service Reporting SR Created
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Moderation Team has archived post
Posted: 3 years ago

Hi,


Are you running the report from implementation layer or framework layer ? The implementation class should be visible to the application context from which you are running the report. Then only RD can fetch the records of that class.


Thanks,


Santhosh

Posted: 3 years ago

Thanks..........


Yes, it is called from implementation layer . i.e. In customer service, Section which displays Interaction case history.


Till last week, it is working i.e. displaying cases from implementation cases.


We are not able to understand, due to what changes in config, it is not working.


We need help in debug and resolve the issue.  

Posted: 3 years ago

Hi Durga,


I have gone through above links already. Nothing helpful information for my issue.


While debugging tracer and clipboard, we identified that Prepared values on pyreportcontentpage is setting to framework class. We don't know why it is setting to framework class, instead of implementation class.


We are still not able to resolve the issue.


Thanks in advance...........


 

Posted: 3 years ago

Thanks for the additional details.


Can you please perform a System Scan and check whether you have HFix-33187 installed?


If not, you may want to raise a Support Request for this hotfix. I cannot say if this will resolve your problem, but I would say it is worth trying.


 

Posted: 3 years ago

Thanks.........


HFix-33187 is not there in our system.


Could you please more details on HFix-33187.

Posted: 3 years ago

We have raised SR-B68813.


Regarding HFix-33187, It is not related to our issue. 

Posted: 3 years ago

Is the framework class in an application ruleset or rule resolved ruleset?

Accepted Solution
Posted: 3 years ago

Per the Engineer who worked on the associated SR:


A single framework class is mapped to many implementation classes and a report definition is created in framework class with "Use implementation only" check box selected in Data access tab. In this scenario, if this report definition is executed from implementation class, then PRPC fall back to frame work and displays only the framework instances in the report.
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