Thank you for providing your environment information. I have reviewed the information, and your platform/environment is supported per the Platform Support Guide.
Next, per the PRPC Implementation Guide, you are running with a JVM Heap Size that is too small. The Implementation Guide states that you must run with at least 4.0GB of Heap Space in a DEV environment, and run with at least 4GB to 8GB of heap space in a PROD environment.
An undersized heap might be contributing to your performance problem, so please implement the following change in your JVM switches:
Next, please implement the following switches to ENABLE GC logging:
Implementation of these switches is critical to continuing an investigation of this issue. Please ensure that these switches are implemented in your environment. After implementing these switches, a shutdown/restart of the Tomcat instance is required.
Next, after making these changes, stop/restart Tomcat and allow the environment to run for at least 24 hours: permit users to login and use the environment. At some point during that time period, re-perform your test as detailed above: trace the slow performing functionality and re-verify your observations.
After the environment has been exercised in this way, please obtain the following logs from the environment:
- Trigger a JVM Java Thread Dump. Obtain the log that contains the thread dump. I need one thread dump to view the configuration of the JVM itself - the thread dump will contain a great deal of information about your JVM including its configuration.
Please ZIP all four of these logs together as one ZIP file. Please send this ZIP file to me using the Pega LFTA:
Yasuhiro, I am trying to look into overall performance of the environment as this may be the cause of the delay in delivering the report data to the browser. If I can not obtain the requested logs from you, then my hands are tied. Can you please provide the logs that I have requested?