Report to show SLA and elapsed time
Hi
I am required to create a report which contains SLA and elapsed time each stages...
I try to save as "pyAssignmentWorklist" in Assign- class to work class, but it did not work due to the following error.
Is it not possible to use "pyAssignmentWorklist" report definition in Assign- class under work class?
Updated: 19 Oct 2020 8:55 EDT
Capgemini
IN
If you want to fetch the SLA data from work object (cases) then point the report to the class as below:
AMR-AutoRep-Work-AutoService / AMR-AutoRep-Work
Capgemini
IN
You can also point your Report to Assign-Worklist and in Data access join the class AMR-AutoRep-Work-AutoService / AMR-AutoRep-Work with suitable prefix you can access the data in the report. And can access the data from both the mapped tables in the class records.
comture
JP
Thank you, Soundane.
In Assign-Worklist, it has pxGoalTime and pxDeadlineTime....
I am required to get stage and case SLA time.
These goaltime and deadline time show stage SLA or case/overall SLA ?
If I need to get both time, is there any report in OOTB?