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Posted: October 18, 2020
Last activity: October 20, 2020
Report to show SLA and elapsed time
Hi
I am required to create a report which contains SLA and elapsed time each stages...
I try to save as "pyAssignmentWorklist" in Assign- class to work class, but it did not work due to the following error.
Is it not possible to use "pyAssignmentWorklist" report definition in Assign- class under work class?
***Edited by Moderator Marissa to update Platform Capability tags****
If you want to fetch the SLA data from work object (cases) then point the report to the class as below:
AMR-AutoRep-Work-AutoService / AMR-AutoRep-Work