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Gursaheb Member since 2015 5 posts
Bank Of America
Posted: August 8, 2018
Last activity: August 9, 2018
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Report : Time Elapsed on Case by User

I have a requirement to create a report where i need to capture time, for which the user opened a case and worked on it and closed the case.

Ex : If the case was in user worklist for 5 days, but opened the case on day 1 for 20 minutes and then for 1 hour on 5th day, we need to capture 1 hour + 20 min
Is there any ootb feature available or any table where such info is stored. Thanks
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