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BrahmeswaraRao Member since 2016 37 posts
Posted: 5 years ago
Last activity: 5 years ago
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Report on Timeliness of Assignments

Hi ,

we need to have a report which shows up the timeliness of the assignments like whether it's within Goal/ in Passed Goal /Pass Deadline,Despite of assignment being in Work basket /Work list.

In our WO flow,the WO may have multiple assignments with different SLA's ,and they gets routed to different business unit (either WB or WL).

Business is looking for the single report that shows up the timeliness of all open assignments of the case.

I just went through design of OpenCaseTimeliness OOTB report, Here pySLAGoal & pySLADeadline case level SLA details are passed to determine timeliness of the case .

I don't think so this OOTB report would help in our use case..

Already we had designed report which talks about current state of assignments that are stayed in WB.

The challenge over here is, In the same report need to show up the timeliness of assignments that are assigned to users'.

Is it possible to make some progress by keeping function alias.?

Please share your thoughts on this.

Pega Product version :7.1.6

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