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 Ponnurangam Nagaraj (Ponnurangam)
Tata Consultancy services
Ponnurangam Nagaraj
Tata Consultancy services
HU
Ponnurangam Member since 2015 17 posts
Tata Consultancy services
Posted: June 5, 2019
Last activity: June 6, 2019
Posted: 5 Jun 2019 8:51 EDT
Last activity: 6 Jun 2019 5:07 EDT
Closed

Request help in understanding thread dump

Hi Team,

we are observing thread dump in pegarules.log in prod file and need help in understand the same.

Please find attached thread dump.

I have followed the below link and identified attached culprit thread but not able to get the issue completely.

https://community.pega.com/video-library/support-guide-how-analyze-thread-dump

but not able to proceed further. Thanks in advance !!

***Edited by Moderator: Lochan to update platform capability tags***

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Posted: 2 years ago
Posted: 5 Jun 2019 11:22 EDT
Ponnurangam Nagaraj (Ponnurangam)
Tata Consultancy services
Ponnurangam Nagaraj
Tata Consultancy services
HU

Hi,


PFA, complete log with masked details. Thanks in advance !!
Posted: 2 years ago
Posted: 5 Jun 2019 17:06 EDT
Arvind Malav (ARVINDMALAV)
PEGA
Technical Manager
PEG
IN

Thread taking time is: ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'


and log suggests, its busy at pysystemoperationsagentmanagement.


Can you please check and confirm if operation on agent management is taking time?

We'd prefer it if you saw us at our best.

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