Requestor has been destroyed or recycled
Hi
We are receiving below exception in the log files. Not sure what exactly is causing this issue. No clear indicators.
Can someone provide more details on probable cause.
Caused by: java.lang.InterruptedException: Requestor has been destroyed or recycled
2018-01-09 15:18:17,682 GMT*8*EXCP0001*0*0*9ff111d88a1b298e63cfecf0f1ecfa99*NA*NA*NA*NA*NA*NA*NA*?*-1**5323*http-*NA*com.pega.pegarules.session.internal.engineinterface.service.HttpAPI*|*NA*NA*NA*****NA*NA*NA*NA*NA*NA*NA*NA*[MSG][: com.pega.pegarules.pub.context.RequestorLockException][STACK][com.pega.pegarules.pub.context.RequestorLockException: PRRuntimeException<CR> at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1041)<CR> at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:893)<CR> at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)<CR> at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:825)<CR> at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:327)<CR> at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:270)<CR> at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:247)<CR> at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)<CR> at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)<CR> at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:594)<CR> at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:390)<CR> at sun.reflect.GeneratedMethodAccessor62.invoke(Unknown Source)<CR> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)<CR> at java.lang.reflect.Method.invoke(Method.java:498)<CR> at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)<CR> at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)<CR> at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)<CR> at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)<CR> at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121)<CR> at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)<CR> at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)<CR> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295)<CR> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214)<CR> at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:231)<CR> at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:149)<CR> at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:420)<CR> at org.jboss.as.web.session.ClusteredSessionValve.handleRequest(ClusteredSessionValve.java:134)<CR> at org.jboss.as.web.session.ClusteredSessionValve.invoke(ClusteredSessionValve.java:99)<CR> at org.jboss.as.web.session.JvmRouteValve.invoke(JvmRouteValve.java:95)<CR> at org.jboss.as.web.session.LockingValve.invoke(LockingValve.java:64)<CR> at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:169)<CR> at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:150)<CR> at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97)<CR> at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102)<CR> at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344)<CR> at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:854)<CR> at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:656)<CR> at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:926)<CR> at java.lang.Thread.run(Thread.java:745)<CR>Caused by: java.lang.InterruptedException: Requestor has been destroyed or recycled <CR> at com.pega.pegarules.session.internal.mgmt.PRRequestorImpl.lockAttempt(PRRequestorImpl.java:999)<CR> at com.pega.pegarules.session.internal.PRSessionProviderImpl.getLockOnRequestor(PRSessionProviderImpl.java:1404)<CR> at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1024)<CR> ... 38 more<CR>]*
Pegasystems Inc.
IN
Hi,
The above issue is resolved in 7.1.8, through BUG-198058.
Could you please let us know the PRPC version.
Cox
US
Hi
We are on Pega 7.2.1 and Pega CRM 7.21
The Hanover Insurance Group
US
We are having the same issue, on Pega 7.2.2 with PegaCS.
Any update on this?
Pegasystems Inc.
IN
Hi,
We would need more details on when this issue occurs. Based on the bug item referred in the previous post, the issue occurred due to an action invoked after log off. Please try to more steps to reproduce the issue.
The Hanover Insurance Group
US
We are still trying to reproduce this issue consistently. Based on what we found so far, it is related to that some users didn't log out the application correctly. Instead, they directly closed the browser window while the CTI link softphone was still logged on. The next day when they logged onto the application again, they were having troubles to use the softphone (For example, some buttons are greyed out). And we found those exceptions in the logs within that timeframe.