Question
Wipro
IN
Last activity: 2 Mar 2021 15:39 EST
Requestor Lock Exception
we are using Pega Version 8.1.4 and Server is Tomcat. we are getting this error only in production and in Lower Envs its working fine.
ERROR vos.drillzone.com|10.207.32.100 - 10.207.32.100: com.pega.pegarules.pub.context.RequestorLockException
com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HRJB3W7N0E9P5E30WXHGOYLH54MFUPGH2A within 120 seconds: (thisThread = https-jsse-nio-443-exec-3) (originally locked by = https-jsse-nio-443-exec-15) (finally locked by = https-jsse-nio-443-exec-15)
Updated: 13 Jan 2021 1:03 EST
Pegasystems Inc.
JP
There is an article describing how you can debug this:
It is often caused by a slow database operation. E.G:
https://community.pega.com/support/support-articles/unable-synchronize-requestor-0
https://collaborate.pega.com/question/prpc-application-slowness-unable-synchronize-request
Healthfirst
US
thank you John for sharing the details.
Mentioned fix in the above links are not working for me
Healthfirst
US
@Ramachandra Facing the same issue after v842 upgrade, getting multiple error in log, dev region performance is impacted.
are you created any service request?
Accepted Solution
Updated: 2 Mar 2021 15:39 EST
Wipro
IN
@JohnPaulRaja,C [ The issue was mainly with DB so we have contacted our DB admins and they have fixed it from DB side. now we are not getting any error either in Dev or Prod.