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Luis Fernando Member since 2017 16 posts
Ernst & Young
Posted: October 10, 2017
Last activity: October 12, 2017
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Requeue to an Agent

Hey,

Is there any out of the box method or activity to Requeue a Queue item that doesn't use the "Queue-for-agent" method? I want to avoid using the Queue-For-Agent method again because that creates another instance of the class "System-Queue-DefaultEntry", and since I would already have the Queue item instance that I want to requeue on my activity, it wouldn't be necessary.

Thanks in advance!

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