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NascoMan Member since 2015 3 posts
NASCO
Posted: February 14, 2018
Last activity: March 11, 2018
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Requirement: Associating a workbasket with multiple workgroups

We have a customer requirement to associate multiple workgroups with a workbasket. It seems that Pega does not allow this. Only one workgroup can be assigned to any workbasket.

My understanding is that a workaround to this is that individual operators can be assigned to whatever workbasket is required, but this seems like a tedious solution, especially if there are many workbasket/workgroup dependencies.

So, is there any recommended solution for a requirement that multiple workgroups have access to a workbasket?

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