Question

3
Replies
74
Views
Srinivas Sarda (SSrinivas)
Coforge
Srinivas Sarda
Coforge
IN
SSrinivas Member since 2015 54 posts
Coforge
Posted: July 14, 2021
Last activity: 2 weeks 1 day ago
Posted: 14 Jul 2021 5:00 EDT
Last activity: 2 Sep 2021 10:39 EDT

Reset Chat Interaction and start New Interaction

Hi All,

We have a requirement where close icon will be provided in chat bot header, on click close icon the current chat interaction should be resolved and the bot window to be minimized. Again when we click on chat bubble a new interaction to be started with fresh conversation. We are showing Chatbot in website using Mashup. We tried to use the same logic used on reset link provided in console, but the chat bot finally rendered in website there this reset logic was not working as expected on browser refresh again the conversation history and some work object is loaded. Console

Any inputs to fulfill above requirement.

Thanks, Srinivas S

***Edited by Moderator Marissa to update Support Case Details***
Pega Platform 8.5.3 Conversational Channels Insurance Senior System Architect Support Case Created