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CloeW938 Member since 2018 143 posts
IT Solution Service
Posted: November 12, 2018
Last activity: November 14, 2018
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Is Resolution stage a standard practice?

Hi,

Just a simple question, but our work flow is a very simple process that has only one stage (say, "Create"). I have drafted to create only one stage but customer gave me feedback to add "Resolution" stage. Of course we can do either way - (1) Single stage (Create) that will update status at the end to Resolved-Completed or (2) Two stage (Create and Resolution) and Resolution stage has only status update to Resolved-Completed. The difference is, for end user to see Resolution stage on UI.

I know we can do whatever but which is more standard practice? Do people create this Resolution usually?

Thanks,

***Edited by Moderator Marissa to update platform capability tags****

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