Question

4
Replies
65
Views
Close popover
Kaushik Kumar (KaushikK1269)
Infosys Limited

Infosys Limited
IN
KaushikK1269 Member since 2015 7 posts
Infosys Limited
Posted: February 20, 2020
Last activity: February 28, 2020
Closed

Resolved Service Cases not visible on the interaction

Hi,

 

The Intenttype is blank for resolved service cases, hence these cases are not visible on the interaction. Only cases with IntentType as in-progress is visible on the interaction. Kindly provide suggestions on where this value is getting updated from in-progress to complete.

 

Thanks

Pega Customer Service 8.1 Enterprise Application Development Dev/Designer Studio Other Industry Customer Service Architect
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.