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Pradiviraj Rajendran (Pradivi)
Ernst & Young LLP
Pega Developer
Ernst & Young LLP
IN
Pradivi Member since 2014 4 posts
Ernst & Young LLP
Posted: January 27, 2017
Last activity: January 30, 2017
Posted: 27 Jan 2017 7:28 EST
Last activity: 30 Jan 2017 2:09 EST
Closed

Resolved work items still resides in user's worklist

Hi,

I would require your support on one of the issue faced only in Production environment. In one specific application, cases resolved by the user still resides in user worklist. Those cases doesn't have an assignment visible in it and status is Resolved-Completed.

In pc_assign_worklist tablet, we can see the cases with resolved status and an error "Error: Flow Removed".

It is an intermittent issue , "ProcessWork" flow is not getting removed when the user is trying to resolve the case.

Could you please help me on this issue?

***Updated by moderator: Lochan to update Categories***

Case Management
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