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Sahul Member since 2017 13 posts
Infosys
Posted: November 14, 2019
Last activity: November 15, 2019
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Restrict case processing without workbasket in Pega 7.3

Hi All,

We are working on Pega 7.3. We are facing a problem in case processing. Please find below the details

Created a flow rule with one assignment.

In the assignment given routing option to workbasket and the workbasket name we are fetching from database table.

When I create a case, even though workbasket is not added to my operator ID, in the Actions Menu, Process option is displaying. When I click the process option, Case perform harness is displaying with submit button and able to Submit the case without having workbasket added to my case.

Kindly help me what configuration I have to make so that, only if my operator has the workbasket then only I can process the case.

Thanks in Advance

Sahul

Pega Platform Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
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