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DhananjayaC1892

Member since 2015

Mphasis

Posted: 1 year ago

Last activity: 1 year 4 months ago

Closed

Solved

Restrict duplicate cases not to create

Hi ,

How to restrict the duplicate case while creating the case based on few properties.

Thanks

Low-Code App Development

Case Management

Data Integration

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Posted: 1 year ago

CarissaW_GCS

PEGA

replied to DhananjayaC1892

This might help.

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#rule-/rule-declare-/rule-declare-casematch/new.htm

Accepted Solution

Posted: 1 year ago

teegu

PEGA

replied to DhananjayaC1892

We can restrict the duplicate case creation by adding the weighted conditions for the required properties and threshold for those properties

Please find the below article

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#case-management/case-designer/case-wide-properties/duplicate-cases/cm-adding-weighted-condition-duplicate-logic-tsk.htm

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