Question

2
Replies
121
Views
Close popover
Helen Hanna (HelenHan)
Scotia Bank

Scotia Bank
CA
HelenHan Member since 2015 4 posts
Scotia Bank
Posted: May 29, 2017
Last activity: June 14, 2017
Closed
Solved

restrict multiple creation of subcases (of the same type) until user actions subcase

Hello,

We have a situation where based on a SOAP request, we trigger the creation of a subcase. In the event that a second request comes again before the original subcase is actioned, we should not be creating another subcase. If the user is already 'actioning' the subcase, we would allow the creation of the subcase.

Any idea how to proceed. The subcases are getting created multiple times at this time and I am not sure how to restrict this behaviour.

Thanks

Case Management
Moderation Team has archived post