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HelenHan Member since 2015 3 posts
Scotia Bank
Posted: 3 years ago
Last activity: 3 years 4 months ago
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restrict multiple creation of subcases (of the same type) until user actions subcase

Hello,

We have a situation where based on a SOAP request, we trigger the creation of a subcase. In the event that a second request comes again before the original subcase is actioned, we should not be creating another subcase. If the user is already 'actioning' the subcase, we would allow the creation of the subcase.

Any idea how to proceed. The subcases are getting created multiple times at this time and I am not sure how to restrict this behaviour.

Thanks

Case Management
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