Question
restrict multiple creation of subcases (of the same type) until user actions subcase
Hello,
We have a situation where based on a SOAP request, we trigger the creation of a subcase. In the event that a second request comes again before the original subcase is actioned, we should not be creating another subcase. If the user is already 'actioning' the subcase, we would allow the creation of the subcase.
Any idea how to proceed. The subcases are getting created multiple times at this time and I am not sure how to restrict this behaviour.
Thanks
Accepted Solution
Hi
The main requirement for you I believe is this :
In the event that a second request comes again before the original subcase is actioned, we should not be creating another subcase
May I know how you are initiating the sub cases ? Can you share some screenshot ?
It sounds like you should look at the locking functions available from the developer portal under
( i ) > Engine APIs
See class LockManager .
in particular, those functions let you use any string as a lock key, so you can lock on your intended-ID instead of it needed to be an already-existing ID.
That way, if you have a second process attempt to lock on the SAME intended-ID, it will get an error indication showing that another process is already creating that ID.