Resubmitting an Agent Queue Item programmatically
Hi, is there a way to requeue a specific Agent Queue Item given the unique ItemId from either an Activity or Javacode?
***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Posted: 4 months ago
Updated: 4 months ago
Updated: 30 Jan 2021 13:37 EST
Capgemini
Capgemini
IN
Not sure if I understand the requirement properly. I think you are talking about standard agent. If the max attempt is not over, it will resubmit for processing automatically. If the item is not processed within the max attempt its worth a look why it is not processed instead of blindly putting it for reprocessing. You can reprocess from broken queue item manually. you should be able to write an advanced agent to process from broken queue automatically.
-Saikat