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DurgaVaraprasadB Member since 2013 8 posts
Capgemini
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Resume SLA from where it stopped

Hi,

We have one requirement to resume SLA on an assignment. We have one functionality where the user can Pend the request to next day. When the user pends a requests it moves from the current assignment to a Wait shape and waits there until next day. Now, when the request wakes up the flow reaches the same assignment again, but here we have to continue the SLA on the assignment from where it got stopped.

For eg: if there is a Deadline time of 2 hrs defined and already 1 hr completed when the user pended the request, then it should continue from the next 1 hr when the request wakes up and reached the assignment again.

Please help me how to achieve this, if it is possible.

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