Hi,

I tried sending a mail to an outlook account with a rich text included in the correspondence body.

However, when i receive it at the outlook end, the rich text looses all the formatting and the text is displayed with HTML tags. Same can be observed even in the email attached to work object.

I found a PDN article that explains the issue but it's only for mails sent from outlook to PRPC.

https://pdn.pega.com/support-articles/email-attachments-rich-text-format-lose-formatting

Any thoughts around this?