Question4Replies3210Views RakshithaS Member since 2016 9 posts Cisco Systems Posted: 3 years agoLast activity: 3 years 5 months ago Closed Rich text is Displayed with html tags when an Email is sent out from PRPCHi,I tried sending a mail to an outlook account with a rich text included in the correspondence body.However, when i receive it at the outlook end, the rich text looses all the formatting and the text is displayed with HTML tags. Same can be observed even in the email attached to work object.I found a PDN article that explains the issue but it's only for mails sent from outlook to PRPC.https://pdn.pega.com/support-articles/email-attachments-rich-text-forma…Any thoughts around this? Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoSantanu PEGA replied to RakshithaSHi Which version you are on ? Have you checked this article ? Posted: 3 years agoRakshithaS Cisco Systems replied to SantanuHi Santanu, I am using version 7.2.1 And I'm using the activity Send simple email Posted: 3 years agoSantanu PEGA replied to RakshithaSHi Can you try using CorrNew activity and share the result ? Posted: 3 years agoBinodG81 Infosys replied to RakshithaSThis is purely because the email is sent as text message rather than HTML message. Please use the HTMLMessage parameter as in SendEmailNotification activity.