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RakshithaS Member since 2016 9 posts
Cisco Systems
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Rich text is Displayed with html tags when an Email is sent out from PRPC

Hi,

I tried sending a mail to an outlook account with a rich text included in the correspondence body.

However, when i receive it at the outlook end, the rich text looses all the formatting and the text is displayed with HTML tags. Same can be observed even in the email attached to work object.

I found a PDN article that explains the issue but it's only for mails sent from outlook to PRPC.

https://pdn.pega.com/support-articles/email-attachments-rich-text-forma…

Any thoughts around this?

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