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RakshithaS Member since 2016 9 posts
Cisco Systems
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Rich text is Displayed with html tags when an Email is sent out from PRPC

Hi,

I tried sending a mail to an outlook account with a rich text included in the correspondence body.

However, when i receive it at the outlook end, the rich text looses all the formatting and the text is displayed with HTML tags. Same can be observed even in the email attached to work object.

I found a PDN article that explains the issue but it's only for mails sent from outlook to PRPC.

https://pdn.pega.com/support-articles/email-attachments-rich-text-forma…

Any thoughts around this?

Case Management
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Moderation Team has archived post
Posted: 3 years ago

Hi


Which version you are on ? 


Have you checked this article ?

Posted: 3 years ago

Hi Santanu, I am using version 7.2.1


And I'm using the activity Send simple email


 

Posted: 3 years ago

Hi


Can you try using CorrNew activity and share the result ?

Posted: 3 years ago

This is purely because the email is sent as text message rather than HTML message. Please use the HTMLMessage parameter as in SendEmailNotification activity.
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