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Phoenix Technology
Posted: May 30, 2018
Last activity: July 19, 2018
Closed
Solved
Robot connectivity has been lost, poor health...
Hello
The robot's connectivity was lost, with a message: health problems ...
Can you help me? Automation runtime is closed ... (file attachment) ..
Thank you ..
Accepted Solution
Posted: 2 years ago
Hello Jonathan,
you have to delete the operator created for the robot in your designer studio and restart the runtime.
It will work after deleting the operator created for the robot.
Hope this helps,
Thanks,
Hari
Unhealthy robot would mean that the Robot Manager has received neither hear beat nor shutdown signal from the robot. Things to check would be
For point 2, If the Robot runtime has crashed, you will not be able to re-launch the robot as PEGA recognizes that the robot has already checked-in and rejects the new login. I generally would find the corresponding operator record and delete it from PEGA [Not sure if there is a better way to reset the robot at this time]. This will allow the robot to launch again and PEGA will re-create the robot operator record upon Robot login.