Question
Phoenix Technology
BR
Last activity: 19 Jul 2018 15:37 EDT
Robot connectivity has been lost, poor health...
Hello
The robot's connectivity was lost, with a message: health problems ...
Can you help me? Automation runtime is closed ... (file attachment) ..
Thank you ..
Infosys
AU
Unhealthy robot would mean that the Robot Manager has received neither hear beat nor shutdown signal from the robot. Things to check would be
- Is there is a connectivity issue from Robot to the PEGA platform?
- Has the Robot runtime crashed (during an automation)?
For point 2, If the Robot runtime has crashed, you will not be able to re-launch the robot as PEGA recognizes that the robot has already checked-in and rejects the new login. I generally would find the corresponding operator record and delete it from PEGA [Not sure if there is a better way to reset the robot at this time]. This will allow the robot to launch again and PEGA will re-create the robot operator record upon Robot login.
Accepted Solution
Pegasystems Inc.
IN
Hello Jonathan,
you have to delete the operator created for the robot in your designer studio and restart the runtime.
It will work after deleting the operator created for the robot.
Hope this helps,
Thanks,
Hari