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 Jonathan Reis Assuncao (jonathanr5680)
Phoenix Technology
Socio Proprietario
Phoenix Technology
BR
jonathanr5680 Member since 2018 7 posts
Phoenix Technology
Posted: May 30, 2018
Last activity: July 19, 2018
Posted: 30 May 2018 10:42 EDT
Last activity: 19 Jul 2018 15:37 EDT
Closed
Solved

Robot connectivity has been lost, poor health...

Hello

The robot's connectivity was lost, with a message: health problems ...
Can you help me? Automation runtime is closed ... (file attachment) ..

Thank you ..

Robotic Process Automation
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Posted: 3 years ago
Posted: 31 May 2018 0:00 EDT
Tarun Kumar Reddy Bolla (Tarun Bolla)
Infosys

Infosys
AU

Unhealthy robot would mean that the Robot Manager has received neither hear beat nor shutdown signal from the robot. Things to check would be


  1. Is there is a connectivity issue from Robot to the PEGA platform?

  2. Has the Robot runtime crashed (during an automation)?

For point 2, If the Robot runtime has crashed, you will not be able to re-launch the robot as PEGA recognizes that the robot has already checked-in and rejects the new login. I generally would find the corresponding operator record and delete it from PEGA [Not sure if there is a better way to reset the robot at this time]. This will allow the robot to launch again and PEGA will re-create the robot operator record upon Robot login.

Accepted Solution

Posted: 3 years ago
Posted: 22 Jun 2018 5:58 EDT
Hari Chalamala (Hari Ch)
PEGA
Principal Technical Solutions Engineer, Global Client Support
Pegasystems Inc.
IN

Hello Jonathan,


you have to delete the operator created for the robot in your designer studio and restart the runtime.


It will work after deleting the operator created for the robot.


Hope this helps,


Thanks,


Hari