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Posted: January 23, 2019
Last activity: January 24, 2019
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Robotic Automation Integration Issue(RDA with Pega)
While submitting the activity from pega platform the bot is not executing. we are getting the below issue.We have cross changed studio config.xml and Runtime config.xml,but still we are not able to execute automation from pega. Server connectivity is good and fields from Pega case are also visible at RobotActivity in Robotics studio.Api Service Package is also good and is available.
Let us know if we are missing anything, We need your help to expedite the issue.
Please find the attachment for the error.
If you have Runtime up and running, you need to make sure it has started LocalApiWebService to listen for incoming requests from Pega Platform. Take a look into RuntimeLog for what is going on during startup (or post log here).
Also, try to access the URL below from web browser on machine with Runtime - it should return message that Runtime is available and not an error: https://localruntime.pega.com:9443/api/v1/runtime/isavailable (if you changed protocol or port, then adjust this link accordingly).
Often it doesn't work because "RDA integration" checkbox is not set during installation - SSL certificate is not installed correctly in this case and it is easier to reinstall Runtime.