Posted: 13 Mar 2018 23:34 EDT Last activity: 23 Aug 2018 19:06 EDT
Robotic Runtime is not working
I'm not able to register Virtual machine using RPA.
I have installed the latest version of Pega Robotics 8. I have updated Runtime, Studio and Common config as suggested in many posts and Installment instructions. I'm unable to find tray menu icon in my machine, also nothing happens when I run "OpenSpan.Runtime.exe" file.
During first run it did ask me for RPA Credentials for which I have provided the operator ID details I have created in Pega 7 applications.
Could someone here help me in resolving this issue.
So, as you may have figured out, when the icon does not show, it indicates failure to register your robot. It is often helpful first to enable RuntimeLogs and checking in this file first to find an indication for what error was thrown in registering the robot.
Second, can you let me know which version of Robot Manager and which version of Pega Robotics you have installed?
Is your Pega Platform server installed on your local machine - is it really localhost? I might suggest putting the direct IP address if that is the case.
The easiest way is via the tray icon. Right-click the icon and select Diagnostic Configuration. From there you can set the log categories to verbose and enable the FilePublisher. You can also enable in the config file. In the %AppData%\OpenSpan folder is a file named RuntimeConfig.xml. There is a section for FilePublisher. You can enable it there by setting the Enabled attribute to True. In addition, you can change all of the log categories to level 4 to get the most verbose logs.