Robotic Studio Plug-in won't install because it thinks the runtime and/or synchronization are still installed
I made a mistake and installed things in the wrong order, I mis-interpreted the install flowchart for installing Pega Robotic Automation 19.1 I installed Pega Native Foundation, RPA service, Synchronization Engine, Pega Robot Runtime, and THEN tried to install Pega Robotic Studio Plug-In. I get this error message below. So I uninstalled the Synchronization Engine, and the Runtime, rebooted, but I still got the error. I uninstalled EVERYTHING, rebooted, and I STILL get this message. How can I undo my mistake?
***Edited by Moderator: Pallavi to update Support Case details***
I am suspecting that there could some stuff left in the installation side. Please check if there are any S/W related to runtime left on the system. If exists, un-install those S/W and try installing studio.
If you still having issues, suggesting you to raise a support request to analyze this issue.
@jeffbadger - I believe that made some progress.. I have deleted the "Pega_Product_Runtime" environment variable that I found. I rebooted my computer and attempted to install. Unfortunately, I got the same error message again.
In addition to the other pieces of advice above, I went Dumpster Diving in my Windows 10 Registry.
I found many lingering references to "Pega Robotics Runtime", or "PegaSystems", or "Openspan" or "Pega Synchronization Engine" in the registry in hives HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, HKEY_USERS. I deleted all references found, rebooted, and was then successful in installing Pega Robotics Studio Plug-In