Question
Robotic Studio Plug-in won't install because it thinks the runtime and/or synchronization are still installed
I made a mistake and installed things in the wrong order, I mis-interpreted the install flowchart for installing Pega Robotic Automation 19.1 I installed Pega Native Foundation, RPA service, Synchronization Engine, Pega Robot Runtime, and THEN tried to install Pega Robotic Studio Plug-In. I get this error message below. So I uninstalled the Synchronization Engine, and the Runtime, rebooted, but I still got the error. I uninstalled EVERYTHING, rebooted, and I STILL get this message. How can I undo my mistake?
***Edited by Moderator: Pallavi to update Support Case details***
Hi
I am suspecting that there could some stuff left in the installation side. Please check if there are any S/W related to runtime left on the system. If exists, un-install those S/W and try installing studio.
If you still having issues, suggesting you to raise a support request to analyze this issue.
Thanks,
Srini