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Eric Safern (SAFEE)
PEGA
Senior Technical Architect
Pegasystems
US
SAFEE Member since 2011 4 posts
PEGA
Posted: August 3, 2017
Last activity: August 5, 2017
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Robotics Studio Installation Failure - Server 2012 R2

Hi,

When I try to install Robotics Studio on the client's Windows Server 2012 R2 cloud instance, I get the following error:

Product: OpenSpan Studio for Microsoft Visual Studio 2015 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action OpenSpan.Studio.Shell.exe, location: E:\app\PegaRobotics\OpenSpan.Studio.Shell.exe, command: /setup

Digging a little deeper, I see this in a log file left behind on C:

[2017-08-02T17:49:14]: ================= Microsoft Visual Studio Setup Launcher log =================
[2017-08-02T17:49:14]: Start telemetry session.
[2017-08-02T17:49:14]: Commandline arguments:
[2017-08-02T17:49:14]: Loaded the config xml file
[2017-08-02T17:49:14]: Starting to match bundles on the machine.
[2017-08-02T17:49:14]: Didn't find matching bundle on the machine. Returning the default catch-all bundle from the config.xml
[2017-08-02T17:49:14]: Cannot locate the file in local path: C:\Users\admin\Downloads\115506_PEGARAS\ServicedSetupPayloads\OfflineCache\installers\VSU_14.0.25123\en\0\VS2015.2.exe. Going to download it from server Url.
[2017-08-02T17:49:14]: Preparing to download
[2017-08-02T17:49:14]: Starting to download file http://go.microsoft.com/fwlink/?prd=12514&pver=VS&sbp=d14rel&plcid=0x409&clcid=0x409&ar=25123.00&sar=Update&o1=1033_VS2015.2_payload to C:\Users\admin\AppData\Local\Temp\e709a7b4-751d-4cca-8475-cd09b7a54bbe\VS2015.2.exe. Attempt 1
[2017-08-02T17:49:15]: BITS job completed.
[2017-08-02T17:49:15]: Successfully downloaded file http://go.microsoft.com/fwlink/?prd=12514&pver=VS&sbp=d14rel&plcid=0x409&clcid=0x409&ar=25123.00&sar=Update&o1=1033_VS2015.2_payload to C:\Users\admin\AppData\Local\Temp\e709a7b4-751d-4cca-8475-cd09b7a54bbe\VS2015.2.exe
[2017-08-02T17:49:15]: Proceeding to execute C:\Users\admin\AppData\Local\Temp\e709a7b4-751d-4cca-8475-cd09b7a54bbe\VS2015.2.exe
[2017-08-02T17:49:15]: Executing Process: Exe:C:\Users\admin\AppData\Local\Temp\e709a7b4-751d-4cca-8475-cd09b7a54bbe\VS2015.2.exe Arguments: /originalsource "C:\Users\admin\Downloads\115506_PEGARAS\ServicedSetupPayloads\OfflineCache\installers\VSU_14.0.25123\en\0\VS2015.2.exe"
[2017-08-02T17:49:43]: Process exited with exit code: -2147205120
[2017-08-02T17:49:43]: Close telemetry session.
[2017-08-02T17:49:43]: Exit the application
[2017-08-02T17:49:43]: Exit code: -2147205120

I tried installing VS2015.2.exe myself, but it refuses to do so without Visual Studio already being present.

Looking over the installation document, I see that there is a required update - https://support.microsoft.com/en-us/help/2919355/windows-rt-8-1--windows-8-1--and-windows-server-2012-r2-update-april-2 - but I've confirmed that is already installed on this box.

I see instructions as well about downloading and installing .NET - but the document also says this is supposed to happen automatically (this machine can see the internet) so I don't want to head down that rabbit hole unless someone tells me why it didn't happen through regular setup.

Any help is welcome, thanks!

Eric Safern

System Administration Installation and Deployment Robotic Process Automation
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