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NaveenRajaC Member since 2014 28 posts
CSAA
Posted: November 29, 2018
Last activity: June 8, 2020
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Route assignment using activity

Hi All

I have a requirement. An agent creates a work object in the background and I need to route this work object(assignment) to an operator's worklist. The operator here is dynamic which will be taken from another area. Is there any activity or way to route this to an operator's worklist(assign-worklist table).

Eg. Work object W-190 should be routed to operator 'x' and work object W-191 need to be routed to operator 'y' and I dont have the current operator info here since the work object is created in the background by an agent.

TIA

Naveen Raja

Data Integration Java and Activities Case Management
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