Question
Route assignment using activity
Hi All
I have a requirement. An agent creates a work object in the background and I need to route this work object(assignment) to an operator's worklist. The operator here is dynamic which will be taken from another area. Is there any activity or way to route this to an operator's worklist(assign-worklist table).
Eg. Work object W-190 should be routed to operator 'x' and work object W-191 need to be routed to operator 'y' and I dont have the current operator info here since the work object is created in the background by an agent.
TIA
Naveen Raja
Hello,
How about the "ToWorklist" Activity with the Operator parameter ?