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grant@VA Member since 2019 5 posts
Self
Posted: 1 month ago
Last activity: 1 month 1 week ago

Route assignment to work queue, but direct current user to that assignment

I have a requirement that a duplicate case check occur while user is processing the case. We want the user to encounter the duplicate-check interface as a step in the current work flow, but we don't want to route this assignment to the current user. Reason for this is that if the user cancels (or abandons) from the duplicate check assignment, we want the case to remain in the work queue from which it was retrieved. If we route the assignment to the current user, in this scenario the case will no longer be found in the work queue, but in that user's work list. Thoughts?

Thanks in advance,

Grant T.

Pega Platform 8.2.3 Case Management Government System Architect
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