Posted: 21 Nov 2018 3:00 EST Last activity: 12 Feb 2019 16:36 EST
Route back Case to the same Operator
Hello, I'm Anabella
I want to ask about routing some case. There's a case named SPAJ, one of operator in input team create new case e.g. N-1234. Once the input team enters existing data into the case and then the case is continued to the verification team to check whether the related data is complete and appropriate. Then there is a condition when the data entered by the input team turns out to be incomplete and inappropriate, then the case is returned to the input team to be corrected. If like this, how do we return the case from the verification team to the input team according to the operator who made the case for the input first? then when the related data has been re-inputted, how do we return the case to the verification operator which at that time returns to the relevant input operator?
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