vaibhav rai (vaibhavr1323)
cognizant technology solutions

cognizant technology solutions
vaibhavr1323 Member since 2015 6 posts
cognizant technology solutions
Posted: September 2, 2016
Last activity: September 7, 2016
Posted: 2 Sep 2016 2:47 EDT
Last activity: 7 Sep 2016 2:29 EDT

Route to workbasket

I have a requirement where a Customer care person works on the case and at one point he ask identification questions to customer and if customer didnt answer the identification questions correctly then that work object needs to be routed to a particular workbasket on click of submit utton which is in a section.

I have tried doing it through assignment but i dont know how to call that assignment on click of submit button .?

also when i executed the assignment flow in which i have used the ToWorkbasket activity ,it creates a new workobject and route to the workbasket.

Its urgent, Can any one suggest proper approach to execute this requirement?

***Updated by moderator: Lochan to add Categories***

Case Management User Experience
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