Everything is working fine, but we have a new requirement to keep track of the unique call identifier which, based on our understanding, should be available in the pyRouterCallKeyDay and pyRouterCallKeyCallId properties.
We can't seem to be able to get those.
Based on the following article, this should be available to us:
In order to use those values ICM needs to be sending them to Pegacall. If the values are sent to PegaCall we will pass them, but we do not do anything else with those values. It would be up to you to handle any mapping in order to utilize the values. Note, these values are not present in All messages/ calls. The CallDelievered event should contain them if they were sent. You would need to review the logs from cisco icm and Pegacall to see exactly what is being sent / received.