Dyan Baur (DyanG412)
Hawaii Medical Service Association

Hawaii Medical Service Association
DyanG412 Member since 2013 212 posts
Hawaii Medical Service Association
Posted: October 8, 2016
Last activity: October 25, 2016
Posted: 8 Oct 2016 2:44 EDT
Last activity: 25 Oct 2016 2:29 EDT

Routing in Approval Shape, how can I fix the routing to a same party in the case

A user submits a case for approval and his supervisor who is the reporting manager. The Single Approval step has an option to select the reporting manager, and therefore it is correctly routed to the (OperatorID.pyReportTo) of the user. 

The Reporting Manager of the submitting user can sometimes route the case for consultation to another stage to another user who has different Reporting Manager. When the another user sends the case back to the stage of reporting manager, the case does not go to the original reporting manager but it goes to teh reporting manager of the the second user! 

Would you please provide the resolution how to ensure the reporting manager of the 1st user always gets the case rather than the reporting manager of the second user?

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