AnabellaM Member since 2018 6 posts
Pt Asuransi Jiwa Sinarmas Msig
Posted: 1 year ago
Last activity: 1 year 9 months ago

Routing Assignment Automatically

Hello there,

I want to know about routing option "ToLeveledGroup" what's router supposed to be? I've once try that in experimental page and it can route to the operator in work basket based on their minimum job availabilty but, when I try it in another page, it just route to the same operator. After that, I saw that their access group is roled as manager in previous case while in this new case is roled as user (case that route only to the same operator). Can you please give me some advise about this and how to manage kind of this problem?

Thank you

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management DevOps
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