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Chakri Payyavula (ChakriP8)
Accenture

Accenture
US
ChakriP8 Member since 2014 65 posts
Accenture
Posted: May 7, 2020
Last activity: May 18, 2020

Routing an assignment to a (property value) individual's WorkList

My requirement is to route to an assignment to an individual based on a certain property i.e. the property value is populated with the Operator ID I need to send the assignment to. 

In the OOTB Assignment Shape I can see the following drop downs

OOTB Assignment Shape

 

When I choose a 'User Reference field' I am unable to load properties on the clipboard page.

 

OOTB Assignment Shape Routing

 

 The individual I need to route to is available on the clipboard for me to use. Is there any OOTB router within an Assignment that I can use to load a property value that can be used for routing?

 

Pega Platform 8.3.1 Case Management Technology Services Customer Service Architect