AnabellaM Member since 2018 7 posts
Pt Asuransi Jiwa Sinarmas Msig
Posted: February 10, 2019
Last activity: February 11, 2019

Routing based on first in first out (FIFO) method

Hello I wanna ask about routing option.

Can I transfer assignment automatically but use the FIFO method? For example there are 3 operators, when the first time will be transferred to operator 1 then to operator 2 and last to operator 3. If it has been transferred to operator 3 then it will return to operator 1 and so on. Is there a way to implement something like this?

Thank you

***Edited by Moderator: Pallavi to update platform capability tags***

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