Question

6
Replies
201
Views
Gugulothu Surya (GugulothuS)
Capgemini India PVT Ltd

Capgemini India PVT Ltd
IN
GugulothuS Member since 2019 27 posts
Capgemini India PVT Ltd
Posted: March 23, 2020
Last activity: March 24, 2020
Posted: 23 Mar 2020 9:43 EDT
Last activity: 24 Mar 2020 2:21 EDT
Closed

Routing the multiple child cases to different operator

I have created the child cases with Create multiple child cases using list.

I have 2 pagelist which are propagated to child case. Based on 1 pagelist (first property hold the operators) so i need to route each child to each selected operator in that pagelist.

I need to route these child cases to different users.

Whether do i need to use Workparties. And how to use it.

 

***Edited by Moderator Marissa to update Platform Capability tags****

Enterprise Application Development Dev/Designer Studio Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.