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Gugulothu Surya (GugulothuS)
Capgemini India PVT Ltd

Capgemini India PVT Ltd
IN
GugulothuS Member since 2019 25 posts
Capgemini India PVT Ltd
Posted: March 23, 2020
Last activity: March 24, 2020

Routing the multiple child cases to different operator

I have created the child cases with Create multiple child cases using list.

I have 2 pagelist which are propagated to child case. Based on 1 pagelist (first property hold the operators) so i need to route each child to each selected operator in that pagelist.

I need to route these child cases to different users.

Whether do i need to use Workparties. And how to use it.

 

***Edited by Moderator Marissa to update Platform Capability tags****

Enterprise Application Development Dev/Designer Studio Case Management