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DhivyaJ8 Member since 2014 3 posts
Accenture
Posted: September 8, 2020
Last activity: September 9, 2020

Routing to multiple substitute operator

Hi,

I have a requirement where I have to route the case to substitute operator when the actual operator is not available. This I have implemented. But we need to check for substitute operator’s unavailability as well.

 

 Can someone suggest how to implement this multiple substitute operators unavailability..?

 

 Thanks in advance!

***Edited by Moderator: Pallavi to change content type from Discussion to Question, move from Pega Academy to Product***

Pega Platform 8.4 Case Management Financial Services Senior System Architect
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