Question
State of California - Franchise Tax Board
US
Last activity: 14 May 2020 9:00 EDT
Routing the next assignment to a user name found in property
On one page, I've set it up so that a user can select who gets the next assignment. I store that value in a property on the class, but it doesn't allow me to set the next assignment.
The end user wants it to go to someone specific and not a workbasket.
Coforge DPA
GB
Hi
You can add that selected user as a Work party and use that in the assignment.
Regards
Bhavya
Accepted Solution
Pegasystems Inc.
FR
Hello,
Or maybe you can try with the routing activity called ToWorkList
State of California - Franchise Tax Board
US
We used ToWorkList to route to the correct person.
Pegasystems Inc.
IN
Thanks for sharing what worked for you! We will mark Marc's reply as the correct answer.
TCS
IN
Hi All,
I too have a similar requirement. User has to select a property from autocomplete, the user name selected here will be routed with next assignment. if i select ToWorkList, im getting the operator id, how do i route based on this property. can someone explain with screenshots.
Thanks in advance,
Divya
Pegasystems Inc.
IN
Hello Divya,
This is an old post which has not seen any recent activity.
Please create a new post to seek resolutions to your query.
Thanks,
Pallavi M | Moderator | Pega Collaboration Center