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BobReawaruw Member since 2018 48 posts
Atos
Posted: 1 year ago
Last activity: 1 year 7 months ago
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Routing "Route to: Operator - User name" is not saved

Currently using PEGA Infinity. Concerning "Collect information" steps in a "Child case".

When adding routing information to the collect information steps there seems to be an issue with saving specific user name info. Other dropdown options can be saved successfully, as they are supposed to.

So, after choosing the "Route to: Operator - User name", you fill in a operator id. Of course, using the autocomplete. Upon saving the step, the user name field appears blank. Thus, the user name selected is not saved correctly. This occurs at the "edit case type" level as well as the "Edit Flow" level.

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