Naga Sai Jonnalagadda (NagaSaiJ)
Tech Mahindra

Tech Mahindra
NagaSaiJ Member since 2018 16 posts
Tech Mahindra
Posted: August 10, 2020
Last activity: August 11, 2020
Posted: 10 Aug 2020 8:52 EDT
Last activity: 11 Aug 2020 11:41 EDT

Routing from Spin Off Flow to main flow with the deletion of main flow Assignment

Hi I've an scenario,

I've a flow called Interview Flow with 2 Assignments and another Sub Process called Background Check Flow (spin off).

Pega Flow Query

In Interview Flow Process, we've 2 Assignment shapes will be done by TR People. And the Spin off process in between these 2 Assignment shapes will be done by Background People.

Here the scenario is,

TR Operator has done and submitted the TR Round-1 Assignment and now the main flow is splitted into flows:

1. BackgroundCheck Flow by Background People and

2. And parallely, TR Round-2 will be done by same TR Operator who has done the TR Round-1.

Now my requirement is,

In BackgroundCheck Flow, whenever Background Check Operator rejects the Application, the case should be routed to TR Round-1 assignment with the same TR guy who has done previously and TR Round-2 Assignment should be deleted. So, that TR Operator will only have one Assignment reg this case in his WorkList.

Any suggestions please..!


Pega Customer Service for Financial Services 8.3 Pega Customer Service for Financial Services Case Management Financial Services