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 Manojkumar G (ManojkumarG184)
P3Fusion
Pega Developer
P3Fusion
IN
ManojkumarG184 Member since 2018 2 posts
P3Fusion
Posted: January 9, 2019
Last activity: March 26, 2019
Posted: 9 Jan 2019 5:38 EST
Last activity: 26 Mar 2019 5:38 EDT
Closed

Routing Temporary Case

How to route the temporary case for the specific user.

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Enterprise Application Development Dev/Designer Studio Case Management
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Posted: 2 years ago
Posted: 26 Mar 2019 5:38 EDT
Sai Pratyusha Nittala (SaiPratyusha-Nittala)
Capgemini Technology Services India Ltd
Software Engineer
Capgemini Technology Services India Ltd
IN

Hi,


A temporary case CANNOT be routed to a specific operator because it does not have Case ID or Ins key. It stays in the clipboard of the person created.


Thanks and Regards,

Sai Pratyusha Nittala.