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ManojkumarG184 Member since 2018 2 posts
P3Fusion
Posted: 1 year ago
Last activity: 1 year 5 months ago
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Routing Temporary Case

How to route the temporary case for the specific user.

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Low-Code App Development Dev/Designer Studio Case Management
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Posted: 1 year ago

Hello,


Have you tried to create another assignment shape on you flow? Is it not working?

Posted: 1 year ago

Hi,


A temporary case CANNOT be routed to a specific operator because it does not have Case ID or Ins key. It stays in the clipboard of the person created.


Thanks and Regards,

Sai Pratyusha Nittala.
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