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P3Fusion
Posted: January 9, 2019
Last activity: March 26, 2019
Routing Temporary Case
How to route the temporary case for the specific user.
***Edited by Moderator Marissa to update platform capability tags****
Posted: 1 year ago
Posted: 1 year ago
Hi,
A temporary case CANNOT be routed to a specific operator because it does not have Case ID or Ins key. It stays in the clipboard of the person created.
Thanks and Regards,
Sai Pratyusha Nittala.
Hello,
Have you tried to create another assignment shape on you flow? Is it not working?