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ChakriP8 Member since 2014 62 posts
Accenture
Posted: 1 year ago
Last activity: 1 year 9 months ago
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Routing to WorkList and Origin Stage from a Rejection Flow

I have a Case Type where there are Multiple Stages with Multiple Approval Flows and only one Rejection Flow.

The Approver picks up the case from a Work Basket/Work Queue and occasionally an Approver might reject a case and the case then enters the Rejection Stage.

After an end user (say Rejector) has worked on the Rejection Flow, the case NOW needs to be routed to the Original Approver/User's WorkList (not the WorkBasket it was picked up from) and the case should start again from that Stage it was rejected from.

I have tried 'Revert to Original Stage' Smart shape but it routes it to the Original stage's Work Basket only.

I have tried using an Assignment 'Resubmit for Approval" but this is creating a completely new Assignment and placing it in the User's WorkList but I am not able to route it to the Stage it came from. As it is creating new Assignment, end user is unable to comprehend what the new Assignment is.

Can some one please explain or rather show me how this can be achieved i.e. once a case has been worked HOW to route a case to a stage it was in and into the Worklist of the user who had originally worked on it?

Case Management
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