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Virtusa
Posted: 1 year ago
Last activity: 1 year 6 months ago
RPA Queue case fetch order
Hi All,
- How can the case fetch order can be defined for Robo queue - case fetch ( LIFO , FIFO etc…)
- Do we have a way to provide the case details to Robo via JSON response instead of the OOTB case details response, if so at which spot the service call has to be configured
Posted: 1 year ago
Posted: 1 year ago
Thank you Mitchell, suggestion given for point 1 is working as intended for our business need.
For point 2 - Appreciate if any lead info could be given, it would help us research further
1. Refer to this post - https://community1.pega.com/community/pega-support/question/pega-robot-…
2. I think there is a way but I do not know it.