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 Manigandan Gopalakrishnan (ManigandanG)
Virtusa
Associate Director
Virtusa
IN
ManigandanG Member since 2014 1 post
Virtusa
Posted: February 25, 2019
Last activity: February 26, 2019
Posted: 25 Feb 2019 11:18 EST
Last activity: 26 Feb 2019 3:38 EST
Closed

RPA Queue case fetch order

Hi All,

  1. How can the case fetch order can be defined for Robo queue - case fetch ( LIFO , FIFO etc…)
  2. Do we have a way to provide the case details to Robo via JSON response instead of the OOTB case details response, if so at which spot the service call has to be configured
Robotic Process Automation
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Posted: 2 years ago
Posted: 26 Feb 2019 3:38 EST
Manigandan Gopalakrishnan (ManigandanG)
Virtusa
Associate Director
Virtusa
IN

Thank you Mitchell, suggestion given for point 1 is working as intended for our business need. 


For point 2  - Appreciate  if any lead info could be given, it would help us research further