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Gitartha Das (GitarthaD0662)
AIG

AIG
US
GitarthaD0662 Member since 2015 2 posts
AIG
Posted: March 8, 2016
Last activity: March 17, 2016
Posted: 8 Mar 2016 15:15 EST
Last activity: 17 Mar 2016 14:23 EDT
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RuleNotFoundException for Agent activity

Hi,

We are receiving RuleNotFoundException for one of the agent activity only in Production environment. The same is running perfectly in other environments.

We checked the rule and it is there. The access group for the Agent is pointing to the correct application.

Below is error from the SMA.

Hi,

We are receiving RuleNotFoundException for one of the agent activity only in Production environment. The same is running perfectly in other environments.

We checked the rule and it is there. The access group for the Agent is pointing to the correct application.

Below is error from the SMA.

Exception at com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a RULE-OBJ-ACTIVITY with the name ABC that applies to ABC-DEF. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named ABC defined in the rulebase are: 2 related to applies-to class ABC-DEF, but were defined in rulesets which are not in your rulesetlist: {Ruleset1:02-04-20, Ruleset1:02-04-15}. Current RulesetList:  Ruleset1:02-02, PegaWarrantyCaseMgmt:07-11, PegaWarrantyCSB:07-11-99, WMSUnauthenticated:07-11, MyCoCA:07-12, PegaAppCTI:07-12-99, PegaSurvey:07-10, AIGSSO:02-02, Pega-UITheme:07-12, PegaWarrCPMClaims:07-11, PegaWarrCPM:07-11, SocialCRM:07-12, CPM-ExpertAssist:07-12, CPM-PegaNPS:07-12, PegaFW-NPS:07-12, PegaFW-Lync:07-12, PegaWarranty:07-11, PegaWarrantyInt:07-11, PegaManufacturing:07-11, PegaManufacturingInt:07-11, PegaManufacturingUI:07-11, PegaRC-RepairOrder:07-11, PegaRC-PartsReturn:07-11, PegaRC-EMP:07-11, PegaRC-Inquiry:07-11, PegaRC-ReturnMaterials:07-11, PegaRC-Diagnosis:07-11, PegaRC-CRP:07-11, PegaRC:07-11, PegaInsure:07-11, PegaInsureUI:07-11, PegaRCInt:07-11, PegaFW-Twilio:07-11, PegaFWUI:07-11, Piif:07-11, PegaSP:07-11, Pega-Mobile:07-10, CPM:07-12, CPM-Reports:07-12, PegaAppCA:07-12, PegaFW-NewsFeed:07-12, Pega-LP_CPM:07-12, PegaApp:07-12, Pega-Chat:07-12, Pega-CTI:07-12, Pega-ChannelServices:07-12, Pega-ProcessCommander:07-10, Pega-LP-ProcessAndRules:07-10, Pega-LP-Integration:07-10, Pega-LP-Reports:07-10, Pega-LP-SystemSettings:07-10, Pega-LP-UserInterface:07-10, Pega-LP-OrgAndSecurity:07-10, Pega-LP-DataModel:07-10, Pega-LP-Application:07-10, Pega-LP:07-10, Pega-UpdateManager:07-10, Pega-SecurityVA:07-10, Pega-Feedback:07-10, Pega-AutoTest:07-10, Pega-AppDefinition:07-10, Pega-ImportExport:07-10, Pega-LocalizationTools:07-10, Pega-RuleRefactoring:07-10, Pega-ProcessArchitect:07-10, Pega-Portlet:07-10, Pega-Content:07-10, Pega-IntegrationArchitect:07-10, Pega-SystemArchitect:07-10, Pega-Desktop:07-10, Pega-EndUserUI:07-10, Pega-Social:07-10, Pega-EventProcessing:07-10, Pega-Reporting:07-10, Pega-UIDesign:07-10, Pega-Gadgets:07-10, Pega-UIEngine:07-10, Pega-ProcessEngine:07-10, Pega-SearchEngine:07-10, Pega-IntegrationEngine:07-10, Pega-RulesEngine:07-10, Pega-Engine:07-10, Pega-ProCom:07-10, Pega-IntSvcs:07-10, Pega-WB:07-10, Pega-RULES:07-10 at com.pega.pegarules.generation.internal.vtable.VirtualRuleTableDispatchImpl.useRuleResolutionToSelectRule(VirtualRuleTableDispatchImpl.java:697) at com.pega.pegarules.generation.internal.vtable.VirtualRuleTableDispatchImpl.resolveRule(VirtualRuleTableDispatchImpl.java:455) at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:586) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3261) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:887) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1192) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:829) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:620) at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991) at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532) at java.lang.Thread.run(Thread.java:745)

Message was edited by: Lochan to add Category

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