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GitarthaD0662 Member since 2015 2 posts
AIG
Posted: 4 years ago
Last activity: 4 years 6 months ago
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RuleNotFoundException for Agent activity

Hi,

We are receiving RuleNotFoundException for one of the agent activity only in Production environment. The same is running perfectly in other environments.

We checked the rule and it is there. The access group for the Agent is pointing to the correct application.

Below is error from the SMA.

Exception at com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a RULE-OBJ-ACTIVITY with the name ABC that applies to ABC-DEF. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named ABC defined in the rulebase are: 2 related to applies-to class ABC-DEF, but were defined in rulesets which are not in your rulesetlist: {Ruleset1:02-04-20, Ruleset1:02-04-15}. Current RulesetList:  Ruleset1:02-02, PegaWarrantyCaseMgmt:07-11, PegaWarrantyCSB:07-11-99, WMSUnauthenticated:07-11, MyCoCA:07-12, PegaAppCTI:07-12-99, PegaSurvey:07-10, AIGSSO:02-02, Pega-UITheme:07-12, PegaWarrCPMClaims:07-11, PegaWarrCPM:07-11, SocialCRM:07-12, CPM-ExpertAssist:07-12, CPM-PegaNPS:07-12, PegaFW-NPS:07-12, PegaFW-Lync:07-12, PegaWarranty:07-11, PegaWarrantyInt:07-11, PegaManufacturing:07-11, PegaManufacturingInt:07-11, PegaManufacturingUI:07-11, PegaRC-RepairOrder:07-11, PegaRC-PartsReturn:07-11, PegaRC-EMP:07-11, PegaRC-Inquiry:07-11, PegaRC-ReturnMaterials:07-11, PegaRC-Diagnosis:07-11, PegaRC-CRP:07-11, PegaRC:07-11, PegaInsure:07-11, PegaInsureUI:07-11, PegaRCInt:07-11, PegaFW-Twilio:07-11, PegaFWUI:07-11, Piif:07-11, PegaSP:07-11, Pega-Mobile:07-10, CPM:07-12, CPM-Reports:07-12, PegaAppCA:07-12, PegaFW-NewsFeed:07-12, Pega-LP_CPM:07-12, PegaApp:07-12, Pega-Chat:07-12, Pega-CTI:07-12, Pega-ChannelServices:07-12, Pega-ProcessCommander:07-10, Pega-LP-ProcessAndRules:07-10, Pega-LP-Integration:07-10, Pega-LP-Reports:07-10, Pega-LP-SystemSettings:07-10, Pega-LP-UserInterface:07-10, Pega-LP-OrgAndSecurity:07-10, Pega-LP-DataModel:07-10, Pega-LP-Application:07-10, Pega-LP:07-10, Pega-UpdateManager:07-10, Pega-SecurityVA:07-10, Pega-Feedback:07-10, Pega-AutoTest:07-10, Pega-AppDefinition:07-10, Pega-ImportExport:07-10, Pega-LocalizationTools:07-10, Pega-RuleRefactoring:07-10, Pega-ProcessArchitect:07-10, Pega-Portlet:07-10, Pega-Content:07-10, Pega-IntegrationArchitect:07-10, Pega-SystemArchitect:07-10, Pega-Desktop:07-10, Pega-EndUserUI:07-10, Pega-Social:07-10, Pega-EventProcessing:07-10, Pega-Reporting:07-10, Pega-UIDesign:07-10, Pega-Gadgets:07-10, Pega-UIEngine:07-10, Pega-ProcessEngine:07-10, Pega-SearchEngine:07-10, Pega-IntegrationEngine:07-10, Pega-RulesEngine:07-10, Pega-Engine:07-10, Pega-ProCom:07-10, Pega-IntSvcs:07-10, Pega-WB:07-10, Pega-RULES:07-10 at com.pega.pegarules.generation.internal.vtable.VirtualRuleTableDispatchImpl.useRuleResolutionToSelectRule(VirtualRuleTableDispatchImpl.java:697) at com.pega.pegarules.generation.internal.vtable.VirtualRuleTableDispatchImpl.resolveRule(VirtualRuleTableDispatchImpl.java:455) at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:586) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3261) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:887) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1192) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:829) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:620) at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991) at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532) at java.lang.Thread.run(Thread.java:745)

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