Posted: 12 Dec 2017 5:55 EST Last activity: 18 Dec 2017 13:50 EST
Running Case Type : You are about to close an open work item which has changes that have not been saved
I saw related topics nothing was helpful for me. Please help on this issue.
When i was trying to run the case am getting this Confirm close message saying as "You are about to close an open work item which has changes that have not been saved.". I gave Discard and Cancel nothing is responding.
Not only Case Type, i tried to delete a class of a particular case type, there also am getting the same message.
Really appreciate your help on this, Thank you.
***Updated by moderator: Lochan to add Categories***
It is not Error message. In general Pega OOTB activity Finish Assignment is called after clicking on Submit or Next Button. In this activity Obj-Save is performed to save the inputs given in section.
In above scenario just inputs are given to case and data is not saved to Work Object. So Pega internally throws an alert message “You are about to close an open work item which has changes that have not been saved”. This is default Pega behavior.
If requirement specifies not to display this message then need to customize OOTB activity.
Posted: 3 years ago
Posted: 18 Dec 2017 13:50 EST
Paul Gentile (PaulGentile_GCS)
Sr. Software Solutions Engineer