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 NIKUNJKUMAR DESAI (NIKUNJKUMAR)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN
NIKUNJKUMAR Member since 2016 5 posts
Cognizant Technology Solutions
Posted: February 27, 2017
Last activity: May 2, 2017
Posted: 27 Feb 2017 18:06 EST
Last activity: 2 May 2017 23:45 EDT
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Runtime Error while registering Robot

Hi,

I am trying to register a robot for RPA and while registering following error messages are coming in the log file.

Registering Robot step1 - Name: , Queue:
Error requesting data from Pega. http://localhost:8080/prweb/api/v1/cases
Code: Unauthorized(401), Content: System.Threading.Tasks.Task`1[System.String]
RoboticsService.Start() - Unable to acquire RobotInfo.

I have provided correct credential in config. However, While accessing pega api through browser, I am getting correct response. It looks like authorization issue. Is there anything else i should check at configuration level?

Thanks,

Nikunj

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Robotic Process Automation
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Posted: 4 years ago
Posted: 27 Feb 2017 18:32 EST
Jeff Badger (jeffbadger)
PEGA
Product Manager, Robotics
Pegasystems Inc.
US

Have you supplied credentials to the Runtime using the Enter RPA Credentials menu item on the Runtime tray menu?  You must enabled this menu item in the RuntimeConfig.xml as the first step.


    <MenuItem item="RPACredentials" label="Enter RPA Credentials..." show="true" />


Then using this menu item supply the credentials that the robot is to use.  Remember, you can not register a robot while running from Studio.
Posted: 4 years ago
Posted: 28 Feb 2017 10:27 EST
NIKUNJKUMAR DESAI (NIKUNJKUMAR)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN

Thanks Jeff. I have enabled tray menu and supplied credentials. Now the error message is changed as below. Am I missing something?


Registering Robot step1 - Name: , Queue: 

Error requesting data from Pega. http://localhost:8080/prweb/api/v1/cases

Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]

(RoboticsService.Start() - Unable to acquire RobotInfo.


Thanks,


Nikunj

Accepted Solution

Posted: 4 years ago
Posted: 1 Mar 2017 13:24 EST
Alejandro Estrada (estra)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
US

I have helped Nikunj via webex. The reason for the 500 error was because the workbasket name passed in as the Robot Work Queue parameter. This parameter needs to be the workgroup name.
Posted: 4 years ago
Posted: 1 Mar 2017 13:36 EST
NIKUNJKUMAR DESAI (NIKUNJKUMAR)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN

Thanks Alex for offering help and for your time. I really appreciate your help in getting correct configuration of RPA Integration. It is working now after correcting Robot Work Queue parameter value.


Thanks again for you help. It was really helpful.


Regards,


Nikunj
Posted: 4 years ago
Posted: 2 May 2017 23:45 EDT
Ramkumar Vembusekaran (RamVembu)
Virtusa Corporation

Virtusa Corporation
US

Hi All, 


i have provided WorkGroup Name as Queue param, then supplied valid credentials in 'Enter RPA Credentails'..still i get below error


Error   | 02:48:46.349 PM | 9      | MTA   | Robotics                  |                                |                                | Error requesting data from Pega. http://localhost:8080/prweb/api/v1/cases

Error   | 02:48:46.351 PM | 9      | MTA   | Robotics                  |                                |                                | Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]