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William Bardall (WilliamB1332)
BDP International Inc

BDP International Inc
US
WilliamB1332 Member since 2017 1 post
BDP International Inc
Posted: April 24, 2019
Last activity: April 25, 2019
Posted: 24 Apr 2019 9:45 EDT
Last activity: 25 Apr 2019 18:40 EDT
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Runtime failing to start solution successfully after VMs were migrated to a new environment.

Over the weekend my test and prod Pega VMs were migrated to a new vSphere cluster.

After the move, when I try to start the runtime on any of the VMs, the runtimelog.txt is showing a failure to download the package from the package server. I talked to Pega support, who showed me how to bypass with by loading the package manually.

After loading the package manually, the solution loads, but a C# connectionstring is now throwing an exception in the runtimelog.exe, and the solution fails to load.

Since then, the migration was rolled back, but the issue still persists.

Attached runtime.txt, any troubleshooting tips or admin advice is welcome.

***Edited by Moderator Marissa to update SR Details***

Robotic Process Automation Support Case Exists
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