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SIVAKENNY Member since 2011 3 posts
Cognizant
Posted: 2 years ago
Last activity: 2 years 8 months ago
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Same Agent in Multiple Nodes creating 2 cases (duplicate) from same queue item

Hi,

We have an agent creates cases from Queue item (queued from a service activity). After we introduced 2nd node in our production environment, Duplicate cases getting created for the same Request from queue. We had to manually stop the agents in new node. Ideally when agent from one node starts processing an item from queue then the agent in other node should not be able to process it since it is already being processed by other node agent.

Anyone faced similar issue, How do we make sure duplicate cases are not getting by running the agents in multiple nodes?

We are using Pega 7.1.8 version.

Thanks,

Siva

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